Privacy Policy

1 Introduction

swert99 ("swert99," "we," "us," or "our") operates the online casino platform accessible at swert99.net, providing Filipino players with access to casino games, live dealer tables, bingo, slots, and related entertainment services (the "Platform").

We understand that your personal data is important to you, and we take our responsibility as a data controller seriously. This Privacy Policy describes the types of personal information we collect from players and visitors, the purposes for which we use that information, the circumstances under which we may share it, and the rights you have in relation to your personal data under Philippine law.

This Policy is written in plain English to make it as clear and accessible as possible for our Filipino players. Where legal terminology is necessary, we have provided explanations. If you have any questions after reading this Policy, please contact our Data Protection Officer using the details in Section 15.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, swert99 is the personal information controller responsible for the personal data collected through the swert99 Platform.

As the personal information controller, swert99 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out in accordance with applicable Philippine data privacy law and this Privacy Policy.

3 Personal Data We Collect

swert99 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are set out in the table below:

swert99 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.

4 How We Collect Your Data

swert99 collects personal data through the following means:

• Direct collection: Information you provide when registering a swert99 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the swert99 Platform, including through cookies, web beacons, and server logs. See Section 8 for details on our cookie practices.
• Third-party sources: Identity verification data from KYC service providers, fraud screening data from security partners, and payment verification data from payment processors such as GCash and Maya.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with licensing compliance or investigations.

5 How We Use Your Personal Data

swert99 uses your personal data for the following purposes:

• To create, verify, and manage your swert99 player account.
• To process deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, and Philippine bank transfers.
• To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine AML/CTF regulations.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the Platform.
• To provide customer support and resolve disputes or complaints.
• To monitor gaming activity for responsible gaming purposes and to apply player-requested limits or self-exclusion measures.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications about swert99 offers and bonuses, where you have consented to receive such communications.
• To improve the swert99 Platform through analytics, performance monitoring, and user experience research.
• To comply with applicable Philippine laws, regulatory requirements, and court orders.

6 Legal Basis for Processing

swert99 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your swert99 account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML/CTF regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Sharing Your Personal Data

swert99 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• KYC and identity verification providers: To verify your identity and age in compliance with regulatory requirements.
• Payment processors: GCash, Maya, and Philippine banking partners, to process your deposits and withdrawals.
• Game providers: Licensed third-party game studios whose games are available on the swert99 Platform, to the extent necessary to deliver game services and resolve disputes.
• Fraud prevention and security partners: To detect and prevent fraudulent activity, money laundering, and unauthorized access.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law or regulatory directive.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal compliance or dispute resolution, subject to confidentiality obligations.

All third-party service providers engaged by swert99 are required to process personal data only on swert99's instructions and in accordance with applicable data privacy law. swert99 does not authorize any third party to use your personal data for their own independent marketing or commercial purposes.

8 Cookies & Tracking Technologies

swert99 uses cookies and similar tracking technologies on the swert99.net website to enhance your experience, maintain session security, and analyze Platform usage. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function, including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your swert99 experience.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience. Used only with your consent.
• Marketing cookies: Track your interactions with swert99 promotions to measure campaign effectiveness. Used only with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the swert99 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

9 Data Retention

swert99 retains your personal data for as long as your swert99 account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML/CTF record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, swert99 will securely delete or anonymize your personal data in accordance with our data disposal procedures.

10 Data Security

swert99 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the swert99 Platform.
• Encryption of sensitive data at rest, including financial information and government ID data.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the swert99 Platform.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While swert99 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your swert99 login credentials and for notifying us immediately of any suspected unauthorized access to your account.

11 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by swert99:

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 15. swert99 will respond to all verified data subject requests within thirty (30) days. We may need to verify your identity before processing your request.

12 Children & Minors

The swert99 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing online casino gambling in the Philippines. swert99 does not knowingly collect personal data from individuals under the age of 21.

If swert99 discovers or has reason to believe that a registered player is under 21 years of age, we will immediately suspend the account, conduct an investigation, and take appropriate action including permanent account closure and forfeiture of any balance in accordance with our Terms and Conditions and applicable regulatory requirements.

If you are a parent or guardian and believe that a minor has registered on the swert99 Platform, please contact our support team immediately so that we can take prompt action.

13 Responsible Gaming & Data Processing

swert99 processes your gaming activity data as part of our responsible gaming program. This includes monitoring for indicators of problem gambling behavior, such as significant increases in deposit frequency, extended session durations, or patterns consistent with chasing losses.

Where our responsible gaming monitoring identifies a player who may be experiencing gambling-related harm, swert99 may use your contact data to reach out with information about available support tools, including deposit limits, cooling-off periods, and self-exclusion options.

Personal data processed for responsible gaming purposes is handled with the highest level of confidentiality and is not used for any commercial or marketing purpose.

14 Changes to This Privacy Policy

swert99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When we make material changes to this Policy, we will notify registered players via the email address or mobile number on file, or by displaying a prominent notice on the swert99 Platform, prior to the changes taking effect. Where required by law, we will seek your consent before processing your personal data in a new way.

Your continued use of the swert99 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated Policy. We encourage you to review this page periodically to stay informed about how swert99 protects your personal data.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by swert99, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe that swert99 has processed your personal data in violation of the Data Privacy Act of 2012. Information about the NPC and how to file a complaint is available through official Philippine government channels.