Frequently Asked
Questions

You must be at least 21 years old to register and play at swert99. This is a strict requirement under PAGCOR regulations governing online casino gaming in the Philippines. swert99 enforces this through KYC (Know Your Customer) identity verification — all players must submit a valid Philippine government-issued ID confirming their age before deposits and withdrawals are processed. Any account found to belong to a player under 21 will be immediately suspended and permanently closed.

swert99 accepts the following Philippine government-issued IDs for KYC verification: Philippine Passport, SSS ID, GSIS ID, PhilHealth ID, Postal ID, Driver's License, PRC ID, Voter's ID, or the Philippine National ID (PhilSys). You may be asked to submit a clear photo or scan of your ID along with a selfie holding the document. KYC verification is typically completed within 24–48 hours. You will be notified via email or SMS once your verification is approved.

No. swert99 strictly allows only one account per player. Creating multiple accounts — whether using the same or different personal details — is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset option on the swert99 Login page or contact our support team for assistance.

Visit the swert99 Login page and click "Forgot Password." Enter the email address or mobile number registered to your account and you will receive an OTP or reset link. Follow the instructions to set a new password. For security, swert99 recommends using a strong password of at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols. If you are unable to complete the reset process, contact our 24/7 live chat support team.

swert99 supports the following payment methods for Filipino players: GCash, Maya (PayMaya), and Philippine bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted. All transactions are processed in Philippine Peso (PHP). swert99 does not accept credit card gambling deposits or any form of cryptocurrency.

The minimum deposit at swert99 varies by payment method. For GCash and Maya, the minimum deposit is typically ₱100. For bank transfers, the minimum is generally ₱500 due to bank processing requirements. These amounts may vary slightly during promotional periods. Always check the cashier section of your swert99 account for the most current minimum deposit information before making a transaction.

Withdrawal processing times at swert99 depend on the method used. GCash and Maya withdrawals are typically processed within 1–3 hours after approval. Bank transfers generally take 1–3 business days depending on your bank. All withdrawals require a completed KYC verification before they can be processed. The minimum withdrawal amount is ₱500. swert99 does not charge withdrawal fees, though your bank may apply its own transfer charges.

Common reasons for a delayed withdrawal at swert99 include: pending KYC verification, an active bonus with incomplete wagering requirements, a mismatch between your account name and your payment account name, or a withdrawal request submitted outside of banking hours. If your withdrawal has been pending for more than 24 hours without an update, contact our live chat support team with your transaction reference number and we will investigate promptly.

The swert99 welcome bonus is automatically credited to your account upon your first qualifying deposit. Make sure your account is fully verified before depositing to ensure the bonus is applied correctly. The welcome bonus is subject to wagering requirements — you must wager the bonus amount a specified number of times before any winnings derived from it can be withdrawn. Full bonus terms are available in the Promotions section of your swert99 account.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings generated from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while live dealer games may contribute less. Check the specific promotion terms in your swert99 account for exact contribution rates.

No — bonus balances at swert99 cannot be withdrawn directly. They must first be converted to real money by completing the applicable wagering requirements. Once the wagering requirement is met, the bonus converts to real cash that is fully withdrawable. If you prefer not to participate in a bonus, you may opt out before making your deposit by contacting our support team. Opting out means the bonus will not be applied to your deposit.

swert99 offers a wide selection of online casino games including slots, bingo, live dealer tables (baccarat, roulette, blackjack, and more), and specialty games like Shaolin Soccer and 1001 Nights. The full game library is accessible through the swert99 Casino lobby after logging in. New titles are added regularly, so check back often for the latest additions.

Yes — swert99 is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser without requiring a separate app download. Simply visit swert99.net on your phone's browser, log in, and access the full game library. For the best experience, use a stable internet connection — either WiFi or a strong mobile data signal. Live dealer games in particular benefit from a consistent connection to avoid interruptions.

Yes. All swert99 slot and RNG-based games use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Live dealer games are streamed in real time from professional studios with physical cards, wheels, and equipment — providing full transparency. swert99 works with reputable game providers whose RNG systems are regularly audited by independent testing laboratories.

Log in to your swert99 account and navigate to Account Settings, then select the "Responsible Gaming" section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. Decreasing a limit is instant; increasing a limit requires a 7-day cooling-off period to ensure the change is a considered decision. These tools are free and available to all swert99 players. Visit our Responsible Gaming page for full details.

Self-exclusion can be requested through your account's Responsible Gaming settings or by contacting our 24/7 live chat support team. Exclusion periods range from 6 months to permanent. Once activated, your account is suspended immediately and you will not be able to log in or place wagers for the duration of the exclusion. swert99 will also stop sending you promotional communications during this period. Gambling is addictive. Know when to stop. If you need help, please visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, swert99 encourages you to seek professional support. In the Philippines, you can reach out to the National Center for Mental Health (NCMH) crisis hotline, or speak with a licensed counselor through your local health center. swert99's own support team is also available 24/7 via live chat to help you activate self-exclusion or other protective tools. Remember: Gambling is addictive. Know when to stop. You are never alone — help is available.